Review our helpful checklist to ensure your High Holiday broadcasts are successful.
Not rendering correctly? View this email as a web page here.
Your most important services of the year are quickly approaching, and the StreamSpot team is here to ensure your live streams maximize your reach to your online audience!
High Holiday Live Streaming Checklist
Please find helpful information as well as tips and tricks to get the most out of each broadcast below.
If you utilize StreamSpot Sync Automation, make sure you allow plenty of time so that your broadcasts capture to the entire event. You can always trim your archive after the event (for more information, check out how to trim your on-demand archives).
If you opt to password-protect your live streams, be sure to share the password with those you wish to have access ahead of your service!
Syndicate to Social Media
Engage your members by automatically syndicating to Facebook, YouTube, Twitter (Periscope) or over 30 more destinations simultaneously. Need help getting started? Check out the many StreamSpot integrations included with your account.
Add Viewer Capacity
These are your most popular broadcasts of the year and will draw many more viewers than your regular broadcast. Easily add 100 extra concurrent viewers to your monthly plan for only $20 by clicking here.
PLEASE NOTE: To assist with increased viewership from the COVID-19 Pandemic StreamSpot Lite, StreamSpot Pro and StreamSpot Premiere customers receive 2x viewer capacity at no-charge!. For more information see: https://mystreamspot.com/understanding-viewer-capacity
Test!
Schedule or start a test broadcast prior to Sunday evening and report any issues to our support desk, we're here to help!
Need Help During High Holidays? - Here's How to Contact our Support Team Directly!
We understand that the High Holidays are hectic and you don't have time to figure out how to contact us if you need help. Below are "panic" buttons to press if and when you need help!
Extended Support Hours for Rosh Hashanah and Yom Kippur Broadcasts
StreamSpot is extending our standard support hours to ensure you have help when you need it. In addition to our standard support hours, ticket and chat support will be available for the following (all times eastern):
Friday, September 18th - Erev Rosh Hashanah:
Standard support hours: 9:00 a.m. - 5:30 p.m.
Extended support hours (ticket support): 5:30pm - 10pm
Saturday, September 19th - Rosh Hashanah:
Standard support hours: 9:30 a.m. - 3:30 p.m.
Extended support hours (ticket support): 3:30pm - 6:30pm
Sunday, September 27th - Kol Nidre:
Standard support hours: 9:00 a.m. - 5:00 p.m.
Extended support hours (ticket support): 5:30pm - 9pm
Monday, September 28th - Yom Kippur
Standard support hours: 9:00 a.m. - 5:30 p.m
After hours (ticket support for Pro & Premiere customers): 5:30pm - 8pm
